Help Center

Frequently Asked Questions

FAQ

  • What does Poplocks make?

    Poplocks makes a variety of actuators, wiring harnesses, controllers, switches, keypads, latches, and other security products such as, but not limited to, Loopnet.

  • How do I place an order?

    We have a few of our products available on Amazon! However, if you want to purchase straight through us, or if the item you’re looking for isn’t on Amazon, email us at Sales@Poplocks.com or submit a contact form: https://poplocks.com/contact/

  • Where can I find a manual?

    We have manuals and programming videos available in our Help Centerhttps://poplocks.com/helpcenter/

    If you still need more assistance, please don’t hesitate to email as at Support@Poplocks.com or submit a contact form: https://poplocks.com/contact/

  • What do I do if I don’t know the password to my keypad?

    We can offer you the master reset code, which will reset your keypad back to its default unlock code. If this is something you need, please send us an email at Support@poplocks.com or submit a contact form: https://poplocks.com/contact/

  • Do you offer a programming/repair service?

    Yes, we have a service available to you for programming, testing, etc. This service cost $19.00, which will be charged to you after the service is completed. This covers shipping your items back to you. If you need to purchase a new part from us, we will drop the service fee and only charge for the part. If you’re looking to use this service, please email us at Support@Poplocks.com or submit a contact form: https://poplocks.com/contact/

  • Do you ship to other countries?

    We are able to ship pretty much anywhere, however shipping rates will differ.

  • What shipping carrier do you use?

    We ship via UPS. We are not able to ship to PO boxes.

  • Can I visit your store?

    No, we are an online business only.